Refund / Cancellation Policy

The airline that issues your ticket sets the refund and change rules for it, not Passage Hub. Every fare class has its own terms — some are fully refundable, some are changeable with a fee, and some are not refundable at all. We explain those rules before you commit, and we handle the paperwork with the airline afterwards.

For most tickets sold in the United States, US Department of Transportation rules allow a full refund with no penalty when the ticket was bought at least seven days before departure and you cancel within 24 hours of purchase. If your booking fits that description, call us and we will request it for you straight away.

Outside the 24-hour window, the fare rules attached to your ticket apply. Where a refund is due it normally returns to the original form of payment. Where the ticket is non-refundable, taxes and government fees are often still recoverable, and some fares can be converted to a travel credit instead of being lost.

Call (855) 321-3348 with your booking reference or the name on the ticket. We confirm what the airline will return, get your go-ahead, and submit the request. Nothing is cancelled without your approval on the call.

Once an airline approves a refund, the money is returned by that airline and your card issuer. Most card refunds appear within 7 to 20 business days; some issuers take a full billing cycle. Airline travel credits are usually issued faster.

We do not charge a fee to process a cancellation request. Any cancellation or change penalty is set by the airline and is deducted from the amount returned. Where an airline charges us a penalty, we tell you before the request goes in.

If the airline significantly changes your schedule or cancels your flight, you are generally entitled to a re-route or a refund even on a non-refundable fare. Call us and we will pursue that for you.

Passage Hub
401 S Central Ave, Pierre, SD 57501, United States
(855) 321-3348 · Open 7 days a week